Items may be returned in original purchase condition and packaging within 10 days of delivery. If you would like to exchange an item, please follow the return instructions below and place a new order.

Return Instructions

STEP 1: Locate your shipping confirmation email
STEP 2: Click the Generate a Return Label link on the website to generate a return authorization
STEP 3: Complete the return form included with your original order
STEP 4: Affix shipping label to sealed package and drop at a TCS service Centre near you.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

Please Note:

  • All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
  • We can only accept returns from purchases made on If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.
  • Items purchased on cannot be returned to an independent retailer or another online retailer.
  • If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incomplete (missing parts)

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
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